9.7 Managerial Issues

1) Facilitating global trade - language translation is becoming very important. Very important in e-commerce where the translation of Web pages is a critical success factor. The use of intelligent systems has progressed rapidly. 

2) Selecting a system - Companies have an option to select an IOS infrastructure from several types and vendors.

3) Partner's collaboration - In an IOS, there are at least two parties so collaboration is critical. Many failures result from lack of partner's cooperation.

4) New infrastructures - XML, Web services and other tools are gaining popularity but are not universally excepted. Many smaller companies might be better off to wait and see what infrastructure to implement. Managers need to assess the risk of waiting while competitors are moving.

5) Globalization - The issue of going global depends on what info systems are needed. There are multiple issues that need to be considered, such as multiple languages, different currencies, tax requirements, legal aspects, and cultural differences. 

6) Using exchanges, hubs, and other services - Viable options since the service providers provide the IOS infrastructure. Using third-party providers can be cheaper, but loss of some control may become a problem. Selecting the appropriate system is critical.

7) Partner and supplier relationship management - Modern business is increasingly using partners. The trend for outsourcing means more partners. Cultivating PRM and SRM is not simple and needs to be planned for and organized properly.